If you have any complaints about the services we have provided to you, you should take the following steps:
Contact your financial adviser or contact us by any of the following means:
Post: PO Box K42, Haymarket, NSW, 1240
Email: [email protected]
We will acknowledge your complaint within 24 hours of receipt if practicable to and we will try and resolve your complaint quickly and fairly.
If you need additional assistance to lodge a complaint, please use any of the above methods to contact us and we can engage accessibility services such as interpreters if required or we can assist you.
If the complaint can’t be resolved to your satisfaction within 30 days, you have the right to refer the matter to the Australian Financial Complaints Authority (‘AFCA’). Tomorrow Financial Services Pty Ltd (trading as Tomorrow Super) is a member of AFCA. AFCA can be contacted on:
Where we need more time (for example due to complexity or difficulties investigating your complaint), we will write to you to let you know that we need more time, the reasons why and that you have the right to refer the matter to the AFCA is you are dissatisfied.
© 2021 TOMORROW Super. Tomorrow Financial Services Pty Limited ABN 94 618 000 196 (TFS), AFS Licence Number 514522 trading as TOMORROW Superannuation. TFS currently do not offer a financial product. TOMORROW Super will be launching soon. The information contained in this website is general advice only and has been prepared by TFS which means we haven’t taken into account your objectives, financial situation and needs. You should consider whether the information is appropriate, and whether you need to speak to an accredited or licensed financial professional before making any decisions, financial or otherwise, that involve TFS or any product for that matter. A Product Disclosure Statement for the product will be made available when the product becomes available. As always, you should consider the Product Disclosure Statement in deciding whether to acquire, or continue to hold, the product.